Contact Us
This site is an independent information resource, not Jackpot City Casino. We cannot access player accounts, deposits or withdrawals. This page sends each kind of question to the place that can actually answer it. Who runs this site is explained on the About page. For a full overview of the operator, see the Jackpot City page.
If gambling is causing you distress right now, please stop here. Call the Gambling Helpline NZ free on 0800 654 655 or text 8006. If you or someone else is in danger, call 111.
1. Jackpot City account, deposit, withdrawal or bonus issues
Contact the casino directly. Its 24/7 live chat is the fastest route for a missing payout, a stuck verification or a bonus that did not credit, and support email is the slower backup. Save the chat transcript and any reference number.
If the operator does not resolve the problem, you can escalate to its licensing body. Jackpot City is licensed by the Malta Gaming Authority (licence MGA/B2C/145/2007), which runs a player support function for complaints about its licensees.
2. Gambling-harm support in New Zealand
These services are free and confidential. The full list, including services for Māori, Pasifika, Asian and young people, is on the Responsible Gambling page.
Gambling Helpline NZ
0800 654 655
Free and confidential support, or free text 8006. gamblinghelpline.co.nz
Need to talk?
1737
Free call or text 1737 any time to talk with a trained counsellor.
Money Talks
0800 345 123
Free financial help when gambling has led to debt, or text 4029. fincap.org.nz/moneytalks
3. Corrections to content on this site
Email [email protected] with the page address, the claim you believe is wrong and, if possible, a source for the correct figure. We reply to every specific request, and material corrections are made within five working days. Every correction is checked by our analyst Lucas van Bilderbeek, and the full process is in the Editorial Policy.
4. Operators
Operators that want to flag an inaccuracy use the same address and the same rules: a specific claim, a documented basis for the change. A commercial relationship does not change a verdict, as set out on the Affiliate Disclosure page.
5. Privacy requests
To ask what personal information we hold about you, or to have it corrected or deleted, email [email protected] with "Privacy request" in the subject line. Details are in the Privacy Policy and the Cookie Policy.
What we cannot help with
We cannot recover deposits, speed up verification at the casino, change bonus terms, lift a casino-side self-exclusion or give legal or financial advice. Each of those needs the operator, its regulator or a professional adviser.