Responsible Gambling
Gambling is paid entertainment, not a way to make money. If it stops being fun, free help is available in New Zealand right now: call the Gambling Helpline NZ on 0800 654 655 or text 8006.
18+ only. Online casinos are for adults. If you are under 18, please leave this site.
1. Treat every deposit as the cost of entertainment
Decide before you play how much you can afford to lose, and treat that money as spent. Any win is a bonus, not income. Never gamble with money set aside for rent, bills, food or debt repayments.
2. Five questions to ask before you sign up
- Can I afford to lose the whole deposit without it affecting my week?
- Have I read the wagering requirement and the bonus terms, not just the headline?
- Have I set a deposit limit before my first deposit?
- Do I know how to take a break or self-exclude on this site?
- Am I playing to relax, or to win back money I have already lost?
3. Tools every reputable casino offers
| Tool | What it does | When to use it |
|---|---|---|
| Deposit limit | Caps how much you can add per day, week or month | Before your first deposit |
| Loss and wager limits | Caps how much you can lose or stake over a period | When sessions run longer than planned |
| Reality check | Shows a reminder of time played at set intervals | Always - it costs nothing |
| Time-out | Locks the account for a short period, from a day to a few weeks | When you need a break |
| Self-exclusion | Closes access for months, years or permanently | When gambling feels out of control |
At Jackpot City these tools are available directly from your account, without contacting support.
4. Warning signs of gambling harm
- Spending more time or money than you planned, more often
- Chasing losses with bigger or more frequent bets
- Borrowing money or selling things to gamble
- Hiding gambling from family, friends or a partner
- Feeling anxious, irritable or low when you are not gambling
- Gambling to escape stress or problems
One sign is a reason to pause. Several signs are a reason to talk to someone today.
5. Free help in New Zealand
All of these services are free and confidential.
Gambling Helpline NZ
0800 654 655
Free, confidential support, or free text 8006. gamblinghelpline.co.nz
Māori Gambling Helpline
0800 654 656
Support from counsellors who work with Māori whānau.
Vai Lelei Pasifika Gambling Helpline
0800 654 657
Support for Pasifika people and families.
Youth Gambling Helpline
0800 654 659
Support for young people affected by gambling.
Gambling Debt Helpline
0800 654 658
Help when gambling losses have turned into debt.
6. Safer-play habits
- Set a time limit and a phone alarm before you start.
- Do not gamble when you are upset, tired or after drinking.
- Keep gambling money separate from everyday accounts.
- Take regular breaks away from the screen.
- Withdraw winnings instead of playing them back.
7. Helping someone else
If gambling is hurting someone close to you, the services above support family and friends as well. Talk calmly, avoid blame and offer to help them make the first call. PGF Services runs support for affected family members. If you want to reach us about this site, use the Contact Us page.
8. How this site supports safer play
This site is independent of the operator, as explained on the About page. Every page is written and checked by our analyst Lucas van Bilderbeek under our Editorial Policy, and the Affiliate Disclosure explains how partner links work. We do not track visitors for advertising, as set out in our Privacy Policy and Cookie Policy.
9. If you are in immediate distress
Call or text 1737 at any time to talk with a trained counsellor, call the Suicide Crisis Helpline on 0508 828 865, or Lifeline on 0800 543 354. If anyone is in immediate danger, call 111.